Updated: Jan 9
Congratulations, you booked an amazing vacation! Now it's time to get prepared for travel. Below is a few of our frequently asked questions, as well as a few travel tips and tricks. Safe travels!
When will I receive my final travel details?
We email out final documents 2 weeks prior to travel. This includes detailed flight, hotel, and transportation information. In addition, we include any applicable travel requirements and helpful information. If you are within 2 weeks of travel and haven't received anything, please notify us and we will get it sent asap! Most often the emails are overlooked or missed because they end up in spam/junk folders.
When do I need to check in for my flight?
You will need to check in 24 hours in advance of your flight.
Tip: This is also a good time to review your documents and pack your passports.
What time do I need to arrive at the airport?
We recommend 2 hours prior to your flight. This allows plenty of time to get parked, check bags, and get through security. Please note, this can vary depending on your airport and travel dates (holidays, busy season). Some airports and/or the dates of travel may require extra time.
Tip: Plan out how you will arrive at the airport early. If needed pre-reserve your Uber/Lyft on the app. Or, be prepared ahead of time if you will be using airport parking or an alternate parking lot. Remember tip money.
Do I have to pay for checked bags?
If you are booked through AA, United, or Delta you will have to pay for your checked bags unless you have status with the airline or are flying first class. Southwest offers 2 free checked bags per person.
Tip: Plan out your vacation. You may be surprised for a short trip; you can fit all of your belongings needed in your personal item to fit under the seat in front of you and overhead bin item (small roller suitcase) that you are allowed free of charge.
My flight is advising that the overhead bin items are full. Now they want to gate check my roller bag.
No worries, simply remove any medication, or valuables. You just got a free checked bag!
My flight is delayed or cancelled. Why is the airline being such a pain?
It happens, it stinks. If you haven't left for the airport yet, first check to see if they already rebooked you on another flight. If not, call our emergency line for assistance 918-376-7840. If you are at the airport, proceed to the airline desk for assistance. They will be able to advise you on new flight options. Then be sure to email or call us, we will be happy to notify your transportation and resort.
I made it to my destination!! What now?
Mexico/Caribbean, follow the instructions on your documents to locate your transportation. It may be fully outside the airport. Stay calm outside, if you do not see your shuttle, ask any uniformed worker for any of the shuttle services to point you in the right direction. If you are in a destination where you are picking up your rental car, follow the airport signs to the rental car area. This may be a short shuttle ride in some locations. Remember to tip your drivers.
Why is the hotel/rental car company asking for a credit card?
Even when your room/car is prepaid, they will ask for a credit card to put on hold. This is an insurance policy for the hotel/rental company. The hold covers damage, extras that have been billed to the room, etc. Upon check out, the hold will be removed minus any purchases/charges. The hold can last anywhere from a couple days to a week after check out.
I arrived, but my room is not ready. What do I do?
We advise to always throw your pool/beach gear in your carry on for this instance. Check your bags with the concierge, grab lunch, a drink, and enjoy the beach/pool until your room is ready.
I submitted a room request for before arrival, and my room isn't as requested. What can I do?
Please keep in mind a request is only a request and not a guarantee. Be sure to check with concierge staff to see if any adjustments can be made to your room.
How do I keep my belongings safe?
Be sure to utilize the safe in your room. Be aware in public areas of your belongings, and only carry what you need on you.
What else should I do upon arrival?
This is a great time to get with the concierge desk. Ask about dinner reservations, schedule spa visits, or any special activities that will make the trip wonderful!
I can't get a reservation at the restaurant I want, what should I do?
You can try to go early and see if there is walk in availability. Or tip the concierge to let you know about cancellations. We find they are very helpful in finding open reservations.
I'm not at an all inclusive. Any apps you recommend for dinner reservations?
Yes, download OpenTable. It's a great resource.
When do I need to confirm my return shuttle?
Always confirm 24-48 hours prior to your departure. Double check flight times and pick up times.
Why are they picking me up so early for my flight?
Shuttle companies allow for traffic, and delays. We recommend following their pickup times to make sure you have plenty of time for delays at the airport.
Bring $1s and $5s for tipping. We typically budget $10/day for tips.
Drink plenty of water on the plane.
Take it easy drinking alcohol on the first day. You can be dehydrated from the plane and fill ill from over drinking quickly.
Wear more sunblock than you think you need and reapply often. A sunburn on the first day can be a pain!
The first day can be tough. You have been traveling and waiting all day! Always allow a day to decide if you are unhappy with an aspect. Things always look better on the second day.
Be aware of your surroundings and avoid intoxication. This is good common sense for any destination.
If you do become sick, the onsite nurse/doctor can be called to assist you.
Have fun! Take lots of pictures. Make plenty of memories.